Privacy Policy

Sound Sites is operated as a sole trader business based in Queensland, Australia. We specialise in website development services for small businesses and startups.

We may collect the following personal information when voluntarily submitted through our contact form:

• Name

• Email address

• Phone number

We do not collect sensitive information, nor do we intentionally collect information from individuals under the age of 18.

Personal information is collected directly from you when you:

• Fill out the contact form on our website

• Communicate with us via email

We may also use cookies or similar technologies in the future to improve user experience and analyse website traffic. This policy will be updated if and when cookies are implemented.

We collect personal information solely to:

• Respond to your inquiries

• Communicate about our services

In future, we may use your information to send newsletters or marketing updates, but only if you opt in. You will always have the option to unsubscribe.

Personal information is stored securely via the Wix platform and directed to our business email account (hosted by Google). We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.

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In the future, we may integrate third-party platforms such as:

• Customer Relationship Management (CRM) tools

• Email marketing services (e.g., Klaviyo)

• Analytics tools (e.g., Google Analytics)

When this occurs, we will ensure all third-party providers are compliant with Australian privacy standards.

We do not sell or rent your personal information. We may disclose your information to trusted third parties such as service providers (e.g., CRM, email platforms), but only where necessary and with appropriate privacy safeguards in place.

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Some data may be stored or processed offshore depending on our service providers (e.g., Wix, Google). We ensure that any international data transfers comply with Australian privacy laws.

You can request access to your personal information or ask us to correct it at any time by contacting us at hello@soundsites.com.au

If you have a concern or complaint about how your personal information is handled, please contact us. We will respond promptly and in accordance with the Privacy Act. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be available on our website.